Shipping policy

We provide professional and secure global shipping services for all clothing, accessories, and fashion collection orders. We fully understand that maintaining the quality of garments during transit is crucial. Therefore, every order undergoes a professional packaging process before shipment to maximize product protection, preventing moisture, dust, or severe creasing during transportation.

All orders will be processed, inspected for quality, and dispatched within 1–3 working days after payment confirmation. Weekends and public holidays are not included in the processing time. Once your parcel is dispatched, we will send a unique tracking number to your registered email address, allowing you to check the real-time logistics status and delivery progress anytime.

For all international orders, all import duties, local taxes, and customs clearance fees incurred at the destination country shall be borne entirely by the buyer. We will provide complete and standardized shipping documents to assist with smooth customs clearance. The estimated delivery time is for reference only; delays may occur due to customs inspection, logistics congestion, extreme weather, remote area transit, and other uncontrollable factors, and we will not be liable for any related losses.

If you receive damaged, stained, defective, or incorrect items, or if there is any missing merchandise, please contact our customer service within 48 hours of receipt. Kindly provide your order number, a detailed problem description, and clear photos of the package and the merchandise (showing the defect, stain, or incorrect item). We will verify the situation as soon as possible and provide reasonable after-sales solutions, including a full refund, free replacement, or partial refund, to protect your legitimate rights and interests.